All prices are in USD
Thank you for choosing our product. This support policy outlines the assistance you can expect from our team regarding customer support and item-related issues.
We encourage all customers to carefully review the documentation provided with the item, as it contains detailed setup instructions, configuration guidelines, and answers to many common questions.
Our standard response time is up to 2 business days, although we strive to respond to all support requests within 24 hours whenever possible.
Assistance with the Item
We provide detailed documentation to help you get started and make the most of your purchase. If you encounter difficulties while using the item according to its intended functionality, our support team will be happy to assist you.Functionality-Based Modifications
If you require minor adjustments or modifications that fall within the existing functionality of the item, our team may be able to assist. Please submit a support ticket with your requirements for review.Premium Plugin Compatibility
Any premium plugins included with the item are fully functional and can be used without requiring additional license activation. They are provided to work seamlessly with the item as delivered.Premium Plugin Compatibility
Any premium plugins included with the item are fully functional and can be used without requiring additional license activation. They are provided to work seamlessly with the item as delivered.Bug Fixes and Issue Resolution
If you discover a reproducible bug or issue that causes the item to function differently from its intended behavior, please report it through our support system. Our team will investigate and provide a fix whenever applicable.To find the purchase code on ThemeForest, you should log into your ThemeForest account and navigate to the Downloads page.
Find the theme you want to retrieve the purchase code for and click on the Downloads button and select Licence certificate & purchase code (text)
This will download a text file with the purchase code in it. So just open the text file and you will find the purchase code:
Installation Services
Complete installation and setup of the item on your server is not included in standard support. Installation assistance is available as a separate paid service. Please contact us if you would like our team to handle the installation for you.Customization and Feature Development
Requests involving custom features, design changes, functionality enhancements, or modifications beyond the item's original scope are considered custom development services and are not included in standard support. We can provide a quotation for such work upon request.Third-Party Plugin Support
While our products are built to follow industry standards, we cannot guarantee compatibility with all third-party plugins, themes, or extensions. Any modifications required to achieve compatibility may require custom development and are not covered under standard support.Server and Hosting Configuration
Issues related to hosting environments, server configuration, SSL certificates, email delivery, firewall settings, PHP configuration, or other infrastructure-related matters are outside the scope of item support. Customers are responsible for ensuring that their hosting environment meets the item requirements.Support Availability
Support is provided during our business hours and is limited to issues directly related to the purchased item. To ensure faster assistance, please include detailed information, screenshots, error messages, and steps to reproduce the issue when submitting a support request.
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